Welcome to RITCHEY Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium bike components, shipping policies, and more. If you don’t find what you’re looking for, our rider-support team is always happy to help at [email protected].

About Our Products

What types of bike components does RITCHEY Shop specialize in?
We specialize in premium bike components including handlebars, headsets, pedals, saddles, and seatposts. Our products are carefully curated and tested to meet rigorous standards for performance and durability, whether you’re a performance-focused rider or a comfort-conscious commuter.
Are your products suitable for both road and mountain bikes?
Yes! We offer components designed for various cycling disciplines. Our product descriptions specify compatibility, and you can always contact our support team if you need assistance choosing the right component for your bike type.
Do you offer carbon fiber components?
Absolutely. We carry a selection of high-performance carbon components, including carbon seatposts and handlebars, for riders seeking lightweight, durable options for their bikes.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Can I create an account to track my orders?
Currently, we don’t require account creation to shop with us. You’ll receive order updates via email, including tracking information once your order ships. We’re working on an account system for future convenience!
How can I check my order status?
After placing your order, you’ll receive a confirmation email with your order details. Once your order ships (within 1-2 business days), we’ll send another email with tracking information so you can follow your package’s journey to your doorstep.

Shipping & Delivery

Where does RITCHEY Shop ship to?
We ship worldwide, excluding some remote areas in Asia. During checkout, our system will automatically confirm if we can deliver to your location.
What shipping options are available?
We offer two reliable shipping methods:

1. Standard Shipping ($12.95 flat rate): Fast & Tracked via DHL or FedEx (10-15 days after dispatch)
2. Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
How long does order processing take?
We process all orders within 1-2 business days before shipping. Delivery times then depend on your chosen shipping method and destination.
Will I need to sign for my delivery?
Yes, for high-value components, a signature will be required upon delivery to ensure your premium bike parts reach you safely.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your saddle, seatpost, or other component, simply contact our support team at [email protected] to initiate a return.
What should I do if my item arrives damaged?
Please inspect your package upon arrival. If you find any damage, contact us immediately at [email protected] with photos of the damage and your order number. We’ll work quickly to resolve the issue.
Do you offer exchanges?
Currently, we handle exchanges by processing a return and then placing a new order for the correct item. This ensures you can select any alternative product while receiving a prompt refund for the returned item.

Contact Information

How can I contact RITCHEY Shop?
Our rider-support team is always happy to help! You can reach us at:

Email: [email protected]
Mailing Address: 2224 East Tall Oaks Dr, Fayetteville, US 72703
What are your customer service hours?
Our support team monitors emails Monday through Friday, 9 AM to 5 PM CST. We strive to respond to all inquiries within 24 business hours.

Still have questions? Don’t hesitate to reach out to our friendly support team. We’re passionate about cycling and committed to helping you find the perfect components for your ride.